Shipping Policy - Cravito

Shipping Policy

Welcome to Cravito! Our shipping policy outlines the procedures and guidelines for delivering orders placed on our platform. By using Cravito, you agree to the terms described in this policy. We aim to ensure that all orders are delivered promptly and efficiently while maintaining the quality and safety of the food.

Order Processing

Cravito processes orders as soon as they are placed through the app. Vendors prepare the food according to the order details, and delivery partners ensure that it reaches the customer as quickly as possible. Please note the following:

• Order preparation time varies depending on the vendor and the type of food ordered.
• Orders are processed during the vendor's operating hours, which may vary by location and vendor type.
• Peak times or high-demand periods may result in slight delays.

Delivery Time

At Cravito, we strive to deliver your food in the shortest time possible. The delivery time depends on several factors:

• Distance: The distance between the vendor and the delivery address.
• Order Preparation: Time taken by the vendor to prepare the food.
• Traffic Conditions: Delays caused by traffic, weather, or unforeseen circumstances.

Estimated delivery times will be displayed in the app before placing the order. While we do our best to adhere to these estimates, actual delivery times may vary.

Delivery Charges

Delivery charges may apply to orders and will be clearly indicated at the time of checkout. These charges vary based on:

• Delivery distance from the vendor to the customer’s address.
• Order value (minimum order value may qualify for free delivery in certain cases).
• Special offers or promotional discounts.

Delivery charges are non-refundable except in cases where the order qualifies for a refund as per our Refund Policy.

Delivery Locations

Cravito operates in selected locations across India. The availability of delivery services depends on the coverage of delivery partners and the presence of vendors in the specified area. You can check if we deliver to your location by entering your address in the app.

Order Tracking

Customers can track their orders in real time through the Cravito app. The tracking feature includes:

• Order status updates (e.g., "Order Placed," "In Preparation," "Out for Delivery").
• Live location of the delivery partner once the order is dispatched.
• Estimated delivery time updates.

Failed Deliveries

Cravito considers a delivery as failed under the following conditions:

• The customer is not available at the provided delivery address.
• The delivery partner cannot contact the customer despite multiple attempts.
• Incorrect or incomplete delivery address provided by the customer.

In the event of a failed delivery due to customer-related issues, the order will not be eligible for a refund, and re-delivery may incur additional charges.

Handling and Packaging

Cravito ensures that all orders are handled with care. Vendors are responsible for packaging the food securely to maintain its quality and freshness during transit. In case of any packaging issues, customers are advised to report them through the app.

Special Instructions

Customers can provide special instructions for their orders during checkout (e.g., "No onions," "Extra spicy"). While vendors and delivery partners strive to accommodate these requests, Cravito does not guarantee the fulfillment of all special instructions.

Delivery Partner Conduct

All delivery partners associated with Cravito are trained to maintain professionalism and adhere to strict guidelines, including:

• Timely delivery of orders.
• Polite and respectful behavior.
• Following hygiene protocols during food handling.

If you experience any issues with a delivery partner, please report it through the app or contact our customer support team.

Customer Responsibilities

Customers play a crucial role in ensuring smooth deliveries. Please ensure the following:

• Provide accurate and complete delivery address details.
• Be available to receive the order at the designated address.
• Respond promptly to calls or messages from the delivery partner.

Service Limitations

Cravito reserves the right to decline delivery services under specific circumstances, including:

• Unavailability of delivery partners in the area.
• Orders placed outside the vendor’s operating hours.
• Unforeseen situations such as natural disasters, strikes, or curfews.

Policy Updates

Cravito reserves the right to update or modify this Shipping Policy at any time. Changes will be communicated via app notifications or updates on our website. We recommend reviewing this policy periodically to stay informed.

Contact Us

For questions or concerns regarding our Shipping Policy, you can reach us at:

• Email: support@cravito.rauapp.com
• Phone: +919664083029
• Live Chat: Available in the Cravito app during business hours.

Thank you for choosing Cravito for your food delivery needs. We are committed to providing you with the best service possible.